FAQ
Placing an order with Peko
is quick and easy. First, browse the Products site. Next, when you locate
the item that you would like to purchase, simply click on Add to Cart. Now,
continue through the ordering process to input your information. After adding
all of the desired products to your shopping cart, click on Secure Checkout.
We reserve the right to correct pricing errors without notice.
You can pay for your purchases through this web site by using your credit
card.. You may place an order and pay by bank draft or money order by writing
to PEKO, 1065 Cactus Rd., Kelowna, BC, Canada V1X 5N2. Please be sure to
include the item numbers that you would like to order, as well as, a complete
shipping address. Make checks payable to Peko. Order may be held for 10-14
days for payment to clear. A $20 fee will be charged on all checks returned
for collection.
We ship orders internationally.
Guarantees/Returns and Exchanges
Unless noted otherwise, all of our products can be returned:
When you receive your purchase, & you do not like it, simply return it
within 15 days if you have not used it.
We'll gladly exchange it or refund your purchase price,
excluding shipping. Financial and handling/restocking charges of 15%
apply.
Please call customer service at: 1-250-868-1469 for assistance with
returning an order.
If this has happened, please
send an e-mail to sales@pekoproducts.com indicating the amount of the discrepancy
and your order number. We will send you a confirmation as soon as the discrepancy
has been rectified.
Simply mail in your order
together with an "International Money Order" or "Bank Draft" in US$ (payable
to Peko).
We usually process your order
in 1-2 days and ship by mail. Please allow 2-3 weeks for delivery of
in-stock items in North America; International longer
Please wait until 48 hours after you have placed your order to check the
status. Click here to send an e-mail to check on the status of orders placed
on this web site. You may also call customer service at 1-250-448-4846.
Make sure you have your order number when you call.
We will attempt to cancel any unshipped order, provided you notify us within
24 hours of placing your order.
If an item is out-of-stock, and additional stock cannot be obtained, we
will cancel your order and notify you of your cancellation.
Shipping and handling charges
are added to your order based on the total dollar amount of the merchandise
you order and the total weight. These charges include the cost of shipping
your order via Canada Post and costs of handling and preparing the products
to be delivered to you safely and in good condition.
We charge a 15% handling/restocking fee for items that customers return.
We cannot handle COD shipments
at this time.
No international checks, please.
Your invoice
(PAID)
will be e-mailed to you; we do not include
a printed invoice/receipt with your shipment
Insurance is optional, but highly
recommended (only $0.70 for orders up to $70.00).
If you do not insure your package, lost shipments will not be replaced.]
Federal tax (Goods and
Service
Tax or
GST) is added to all
orders delivered in Canada.
Provincial
Sales
Tax
PST is added to all orders
delivered in British Columbia
Our Business/GST # is 136351533 RT0001.
Customs and
import duties may be charged to the customer outside of North America once
the package reaches the destination country. These charges are the responsibility
of the customer and will vary from country to country. We cannot determine
what these fees will be.
We recommend that our customers contact their local customs office for details
on how these charges are assessed and applied.
Pekoproducts.com is optimized for
visitors using Microsoft Internet Explorer 5.x+ at a viewing resolution
of 800x600 pixels.
Download a current
Microsoft Internet Explorer browser here.
|
